DISAPPOINTING HOLIDAY HOUSE AT POTTSVILLE, NSW

January 19th, 2015

a glorious stretch of white sand

Pottsville Beach

As a treat for my family this Christmas  I booked an expensive holiday house at Pottsville Beach.  Pottsville is a delightfully untrendy, family-orientated town on the north coast of NSW.  Many people have happy memories of childhood beach holidays at Pottsville and when I mentioned to friends we were going … they said ‘Tell us all about it, we must return’.

I am pleased to report that Pottsville hasn’t changed and we thoroughly enjoyed our stay. Unfortunately I cannot recommend the house we rented.  The real estate agent handling the rental (Raine & Horne at Pottsville Beach) constantly bombarded me with emails and texting to inform, then remind me of their rules and regulations, penalties for not returning the key at 9am on the day of exit ($55) etc.  I was then informed that extra cleaning charges would apply and was given a nitpicking list of things like Frig Not Wiped Out.  I consider this part of their exit clean and as the house cost $4150 for the week plus linen, it is only reasonable to expect that they will do a clean after you leave. Their rules state however that the house must be left in the condition it was when you arrived.  So … they expect that you will pack, breakfast and then spring clean the house (including cleaning the oven), and be out before 9am!  Totally unreasonable and not physically possible.

The house, called Beach and Pool at Elanora Ave , was at least 25 years old and showing its age.  It was very well positioned with direct access to the beach, but dated with worn furnishings and no air-conditioning.  The stove malfunctioned and the pool was not cleaned.  All disappointing but when I gave my feedback I was treated with distain.  So I cannot recommend this house and certainly not Raine & Horne at Pottsville Beach, who run a draconian regime apparently believing that their clients are expendable and  unimportant.  There are other agents who I’m sure have a better attitude, to whom you can give your money.  In all the years of renting holiday accommodation I have never struck this sort of thing.

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